Patient Questions
What are the waiting times for a medical appointment in India?
Waiting times are generally very short, from
3 to 10 working days depending on the specialty and doctor chosen. We can often get priority appointments within 24-48 hours for urgent cases.
Priority processing available on request
What documents are required for a medical visa?
Valid passport (6 months), ID photo, invitation letter from the Indian hospital, proof of financial resources, and online application form. We assist you free of charge with all these procedures.
Do the doctors speak English?
Most doctors in major hospitals speak fluent English. We provide English-speaking interpreters for all consultations and during your stay (service included in our packages).
How does follow-up work after I return home?
We provide you with a detailed report for your primary care physician. Follow-up teleconsultations with your Indian surgeon can be arranged. We remain available by email and WhatsApp for any questions.
What payment methods are accepted?
Payment by international bank transfer, credit card, or cash. Payment plans may be offered for certain packages. We provide all detailed invoices.
Import Questions
What are the certifications of your products?
All our products are certified:
- WHO-GMP (World Health Organization)
- ISO 13485 for medical equipment
- CE marking and FDA depending on products
What are the delivery times?
Indicative times:
- Air freight: 5-7 days
- Sea freight: 25-35 days
We offer real-time tracking of your order by email and SMS.
What documents are required to import medicines?
Required documents:
- Import license from the destination country
- Corresponding prescriptions (treating physician)
- Pharmacy or establishment certificate
- Ministry of Health authorization if required
We assist you with all customs procedures.
Do you provide samples?
Yes, samples can be provided for healthcare professionals upon justified request. Shipping costs are the responsibility of the requester.
Visa & Travel Questions
How much does a medical visa for India cost?
The medical visa costs approximately $80-110 depending on the duration. It is generally valid for 1 year and allows 3 entries into the territory. We help you prepare the file.
Do you offer accommodation packages?
Yes, we offer different options:
- Hotels near the hospital (from $30/night)
- Furnished apartments for long stays
- Homestay accommodation (host family option)
How does airport pickup work?
A member of our team awaits you at the airport exit with a sign bearing your name. They accompany you to your accommodation and ensure everything is in order. Service included in all our medical packages.
Can I sightsee after my treatment?
Yes, depending on your health condition and medical advice. We can arrange adapted tourist visits (short tours, private driver). The Taj Mahal, Jaipur and other sites are accessible from Delhi.